FAQ

PAYMENTS
Currently you may pay with Paypal.

 

SHIPPING & DELIVERY
All orders are shipped with Fedex.
Depending on your location, the shipping time may take:
 
EU: 1-2 working days
Europe: 1-3 working days
Other countries: 2-4 working days
 
After your product has been packed and left our headquarters, you will receive a shipment confirmation email. This contains all the information about your order, including the tracking number and the shipment status. Think about leaving a message for the delivery company if you are unable to be there when the shipment arrives. Shipping is free. If you have not received the shipment confirmation email, please check your spam folder and bin.
 
EXCHANGE & RETURNS
You have the ability to send back the glasses to us within 14 days - starting from the day of receipt – for a refund. You do not need to state a reason for return within this time period and you will be given a full refund of the frames (shipping fee included) if the glasses are in the same condition as when you received them. 
As soon as your return shipment has been checked and confirmed, we will refund your payment using the same method you selected for your purchase. We will let you know via email as soon as we have activated the full refund.

 

WARRANTY, CLAIMS AND REPAIRS

Glasses purchased in the E-Shop come with a regular 24-month warranty in the case of material defect. 

 

PRODUCING TIME

The production time is between 15-20 days.

 

Sizes

The first number is the width of frame. The second is the space between the two lens. The third is the length of temple.

 

CONTACT
To contact the Thinwood team you can either send us an email to thinwood@thinwood.hu